Terms of Service

Last updated:8 July 2026

This English version is provided for your convenience only. The original Bulgarian text of these Terms of Service is the legally binding version. In the event of any discrepancy between the two, the Bulgarian version prevails.

These terms of use (hereinafter the "Terms" or the "Agreement") govern the relationship between PravenAI EOOD - a single-member limited liability company incorporated under the laws of the Republic of Bulgaria, UIC 208863384, with registered office and management address at 58 Alabin St., Triaditsa District, 1000 Sofia, Bulgaria (hereinafter "Praven Intelekt", "we", "us" or "our") - and any person who uses the services we provide.

PravenAI EOOD has owned and operated the Praven Intelekt product since 8 July 2026, following its transfer from CuratedAI B.V. The CuratedAI B.V. Terms of Service applicable before 8 July 2026 are available here.

These Terms apply to all users of the Services, unless a separate written agreement providing otherwise has been concluded between the relevant user and Praven Intelekt.

The current version of these Terms is always available on our website. We recommend that you read these Terms carefully before using or purchasing any of the services we provide.

If you have any questions about the Terms or the services offered, you can contact us at the following email address: [email protected].

Definitions

For the purposes of these Terms, the terms set out below have the following meaning:

"Customer" - any natural or legal person that has entered into a contract with Praven Intelekt for the provision of Services.

"Customer Data" - any documents, materials, instructions, data or other information that the Customer uploads, submits or otherwise provides through use of the Services, as well as any information generated or processed as a result of their use.

"User" - a natural person duly authorised by the Customer to use the Services on its behalf.

"Intellectual Property Rights" - all present and future rights in:

• (i) copyright and related rights;
• (ii) trade secrets and other confidential information;
• (iii) patents, whether applied for or granted, as well as all rights in inventions, regardless of their patentability;
• (iv) trademarks, trade names and domain names, including any registrations and applications for registration, together with the associated goodwill;
• (v) other intellectual and industrial property rights, regardless of the legal basis on which they arise (statute, contract, licence, etc.), and
• (vi) all corresponding registrations, applications, renewals, extensions or re-registrations, whether currently in force or arising in the future.

"Order" - any written or electronic quotation, request or other document by which the Customer commissions the provision of Services by Praven Intelekt.

"Services" - all products, features and tools provided by Praven Intelekt, including but not limited to: the document review tool, the research tool, and any related software applications, platforms and web-based interfaces provided through app.pravenintelekt.bg or other related internet addresses.

"Subscription Term" - the period between the start and end dates set out in the relevant Order.

"Term" - the period during which this Agreement is in force, including the initial term and any renewals thereof, where applicable.

Scope and Application

1.1. These Terms govern your access to and use of the Services provided by Praven Intelekt. By accessing our website www.pravenintelekt.com, or by using or purchasing any of our Services, you confirm that you have read these Terms, understand their content, and agree to be legally bound by them.

1.2. These Terms also include the following documents, which form an integral part of the Agreement between you and Praven Intelekt:

• these Terms;
• the Privacy Notice;
• a Data Processing Agreement (where applicable);
• the relevant Order issued or accepted by you.

1.3. All of the documents referred to above are collectively referred to as the "Conditions" and constitute the entire agreement between the parties in relation to the provision and use of the Services.

Order and Access to the Services

2.1. Order

An Order within the meaning of these Terms arises when the Customer receives a quotation from Praven Intelekt and accepts it expressly - by signature, electronic confirmation, an email reply, or another form of unambiguous consent. The quotation sets out the key parameters of the Service, including scope, term, number of users, and applicable fees. By accepting the quotation and placing an Order, the Customer confirms that it is familiar with these Terms and agrees to be bound by them, unless otherwise agreed in writing between the parties.

2.2. Legal Capacity and Authority to Represent

By accepting a quotation and placing an Order, the Customer represents that it has the legal capacity required to undertake obligations under this Agreement.

Where the Order is accepted by a person acting on behalf of a legal entity or other organisation, that person confirms that they hold the authority required to bind the relevant legal entity to the Conditions. Praven Intelekt reserves the right, in case of doubt, to require evidence of the authority of the person who accepted the quotation.

2.3. User Limits and Transfer of Access

The Order specifies the maximum number of users entitled to access the Services. The Customer may at any time request an increase to this number. Following confirmation by Praven Intelekt, an updated Order is issued reflecting the new limit and the corresponding price. The new terms take effect immediately, unless expressly agreed otherwise. Where a reduction in the number of users is requested, the changes take effect from the start of the next subscription period, unless otherwise agreed. The Customer is also entitled to request the transfer of access from one user to another member of its team.

2.4. Account Access

The Customer accepts that users no longer covered by an active subscription (including following a plan downgrade or the lapse of licences) lose access to their user account. In the event of full termination of the Customer's subscription, access for all users is terminated as of the expiry date, unless a new subscription is activated.

Services

3.1. Changes to the Services

Praven Intelekt reserves the right to modify, update, improve or remove features, software modules or configurations relating to the Services at any time. Where such a change results in a material alteration to the functionality of Services already provided, the Customer will be notified in advance. In case of disagreement, the Customer is entitled to terminate this Agreement by giving written notice within 10 calendar days of receiving notice of the change.

3.2. Enterprise Plans and Custom Solutions

Where the Customer chooses an Enterprise plan or a bespoke solution, the parties will conclude a separate Order setting out in detail the scope of the services, the customised features, the term, and the applicable price. Such an Order will apply together with these Terms, as well as with any additional terms specific to the relevant plan or solution agreed between the parties.

3.3. Responsibility for Input Content

The Customer is fully responsible for any content it enters, uploads or processes through use of the Services ("Input Content"). The Customer represents that this content does not infringe applicable law or the rights of third parties, including intellectual property rights, and that it does not contain prohibited or unlawful information.

3.4. Output Content

The Customer understands and accepts that any content generated by the Services ("Output Content") is informational and indicative in nature and does not constitute legal advice or an opinion. Praven Intelekt recommends that all outputs be reviewed and, where necessary, verified by a qualified lawyer. The Customer assumes full responsibility for its actions and for any decisions taken on the basis of the generated Output Content.

Price and Payments

4.1. Price of the Services

The Customer owes Praven Intelekt a fee in accordance with the prices set out in the relevant Order. All prices are in euro, exclusive of value-added tax (VAT), unless expressly stated otherwise. PravenAI EOOD issues invoices on a monthly or annual basis, as agreed in the Order. Amounts paid are non-refundable, unless otherwise provided in these Terms. The company reserves the right to update its pricing policy, giving the Customer advance notice within a reasonable period.

4.2. Payment Terms

All invoices issued by Praven Intelekt are payable within thirty (30) calendar days of the date of issue, unless otherwise agreed in the Order. In the event of late payment, Praven Intelekt is entitled to restrict or suspend access to the Services until the amounts due are paid in full. Statutory interest accrues on overdue payments from the due date. In the event of a dispute regarding an invoiced amount, the Customer must notify Praven Intelekt in good faith and in writing within thirty (30) days of receiving the relevant invoice. Otherwise, the invoice is deemed accepted without objection.

4.3. Price Updates

Praven Intelekt is entitled to change the applicable prices upon renewal of the subscription period. The Customer will be notified in advance of any upcoming price increase, no later than thirty (30) days before it takes effect. If the Customer does not agree with the new terms, it is entitled to terminate the Agreement by giving written notice within fifteen (15) days of receiving notice of the change. If no such objection is submitted within that period, the new prices are deemed accepted and take effect from the next subscription period.

Customer Data

5.1. Ownership of Customer Data

The Customer retains all ownership rights, including exclusive rights and intellectual property rights, in all data, materials or content that it uploads, enters or provides through use of the Services. By accepting these Terms, the Customer grants Praven Intelekt a non-exclusive, limited right to use such data solely for the purpose of providing and maintaining the Services under this Agreement. The Customer is fully responsible for the accuracy and lawfulness of the data, for holding the relevant rights in it, and for ensuring that it was obtained and provided lawfully.

5.2. Training of Language Models

Praven Intelekt does NOT use Customer Data to train its own language models or those of OpenAI, Microsoft or other providers. For more information, see our Privacy Notice and Security Policy.

5.3. Use of Aggregated Data

The Customer agrees that Praven Intelekt may collect, analyse and use aggregated and summarised data generated through use of the platform, for purposes such as statistical analysis, market research, internal performance assessment and improvement of the Services. Such data will not contain information that identifies the Customer or reveals specific Customer Data.

Data Protection

6.1. For detailed information on how Praven Intelekt processes the personal data of Customers and/or users, the Customer should read the current Privacy Notice published on our website. It describes the categories of personal data processed, the legal basis for processing, the purposes, the retention periods, and the rights of data subjects under applicable law.

Intellectual Property

7.1. Customer Rights

The Customer retains its full intellectual property rights in the Data it provides. For the purposes of this Agreement, the Customer grants Praven Intelekt and its subcontractors a non-exclusive, non-transferable, royalty-free licence, valid within the territory of the European Union, to collect, store, transform and process such data - only to the extent necessary to provide the Services under this Agreement.

7.2. Praven Intelekt's Rights

Praven Intelekt retains all rights of ownership, use and control over the platform and its related components - including but not limited to software, algorithms, the user interface, data structures, know-how and technologies, as well as all modifications or improvements thereto developed during the term of this Agreement. Praven Intelekt does not claim ownership rights in Customer Data or content entered by the Customer through the platform.

7.3. Feedback and Suggestions

Where the Customer voluntarily provides feedback, ideas, suggestions or recommendations regarding the platform or the Services, Praven Intelekt is entitled, at its discretion, to use such information to improve, develop or implement new features. The Customer grants Praven Intelekt a royalty-free licence, unlimited in time and territory, to use, modify and apply the feedback so provided, including the right to create derivative works and to exploit them commercially.

8. Confidentiality

8.1. Confidential Information

"Confidential Information" means any information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party"), whether orally, in writing, electronically or by another medium, that is marked as confidential or that, by its nature and in the specific circumstances, should reasonably be treated as such. This includes, without limitation, trade secrets, business strategies, financial information, product specifications, customer and partner data, technological solutions, algorithms, development plans, and information relating to employees and internal processes.

8.2. Protection of Confidential Information

The Receiving Party undertakes to protect Confidential Information with the care of a prudent trader, but no less than the care with which it protects its own Confidential Information. The parties take reasonable technical and organisational measures to protect such information from unauthorised access, use or disclosure. Praven Intelekt applies appropriate security measures, including encryption, restricted access, and access control in accordance with industry standards.

8.3. Disclosure Required by Law

The Receiving Party is entitled to disclose Confidential Information where required to do so by a statutory act, a court order or another act of a competent authority. In such a case, to the extent permitted by law, the Receiving Party undertakes to promptly notify the Disclosing Party of such a request or obligation.

8.4. Duration of the Confidentiality Obligation

The confidentiality obligation under this section remains in force for a period of five (5) years after termination or expiry of the Agreement, unless the law requires a longer period.

9. Indemnity and Liability

9.1. Customer Liability

The Customer bears full and sole responsibility for the way it uses the Services, including for the data entered, stored and processed through them, and for compliance with applicable Bulgarian and European law. The Customer warrants that the information it provides is accurate, complete and lawful, and does not infringe the rights or legitimate interests of third parties.

The Customer undertakes to indemnify Praven Intelekt against all claims, damages, costs or penalties arising from a breach of these obligations or from unlawful use of the Services on its part.

9.2. Nature of the Services and Disclaimer of Warranties.

The Services of Praven Intelekt are provided on an "as available" basis at the time of provision. Praven Intelekt exercises due professional care in developing, maintaining and updating the Services, but does not warrant that they:

• will meet all of the Customer's specific requirements;
• will be uninterrupted, fully accurate or error-free;
• will be compatible with the Customer's particular external systems, software or hardware.

The Customer expressly understands and accepts that the results, analyses and answers generated by the Services are solely informational and indicative in nature and do not constitute, and may not be construed as, legal advice, legal consultation or an opinion on a specific case.

9.3. Limitation of Liability

Praven Intelekt is not liable for indirect or non-pecuniary damages, including but not limited to: loss of data, profits, revenue or business interruption, except in cases of wilful misconduct or gross negligence.

Praven Intelekt is not liable for damages arising from:

• unlawful or improper use of the Services;
• unauthorised modifications, integrations or interventions by the Customer or third parties;
• the Customer's failure to comply with these Terms.

Praven Intelekt's cumulative monetary liability under all claims relating to this Agreement may not exceed the total value of the amounts paid by the Customer under the relevant Order for the period of twelve (12) months preceding the event giving rise to liability. This limitation does not apply in cases of wilful misconduct or gross negligence on the part of Praven Intelekt.

10. Term and Termination

10.1. Term and Renewal

This Agreement takes effect from the date specified in the relevant Order and is concluded for an initial term corresponding to the chosen subscription plan (monthly or annual). On expiry of this term, the Agreement renews automatically for further identical periods, unless one of the parties notifies the other in writing of its intention not to renew. For annual subscriptions, notice must be given no later than sixty (60) calendar days before the current period expires, and for monthly subscriptions at least thirty (30) calendar days in advance.

10.2. Termination for Breach

Either party may terminate this Agreement on written notice if the other party materially breaches one of its obligations under it and fails to remedy the breach within thirty (30) calendar days of receiving notice inviting it to do so.

10.3. Termination for Insolvency

Either party is entitled to terminate this Agreement on written notice if the other party is declared insolvent, insolvency proceedings are opened against it, it becomes permanently unable to meet its monetary obligations, or it ceases its activity.

10.4. Consequences of Termination

Termination of the Agreement, on whatever basis, results in the immediate termination of the Customer's right to use the Services. The Customer owes immediate payment of all due but unpaid amounts as of the date of termination. Termination does not affect rights or obligations of the parties that have already arisen up to the moment of termination. Clauses which by their nature remain in force after termination (including the clauses on confidentiality, data protection, intellectual property and limitation of liability) retain their effect.

11. Additional Provisions

11.1. Notices

All notices, requests and other communications under this Agreement must be made in writing and may be sent by email to the addresses specified in the relevant Order or agreed in advance between the parties. Notices are deemed received at the moment they are actually received.

11.2. Assignment of Rights and Obligations

Neither party may assign its rights or obligations under this Agreement without the prior written consent of the other party. An exception applies to an assignment by Praven Intelekt to a successor in the event of a transformation, merger or transfer of the business, in which case Praven Intelekt must notify the Customer in writing.

The parties acknowledge that, as of 8 July 2026, the Praven Intelekt product and related assets have been transferred from CuratedAI B.V. to PravenAI EOOD, which from that date acts as the provider and operator of the Services under these Terms.

11.3. Force Majeure

Neither party is liable for a delay in or failure to perform its obligations due to force majeure - an event beyond its reasonable control, including but not limited to: natural disasters, acts of war, acts of terrorism, epidemics, acts of public authorities, strikes, technical failures, or interruptions to electricity or internet supply. Obligations are suspended for the duration of the force majeure event.

11.4. Publicity

Praven Intelekt is entitled to refer to the Customer's name and/or trademark in customer lists and marketing materials, unless the Customer expressly objects to this in writing.

11.5. Governing Law and Competent Court

This Agreement is governed by the laws in force in the Republic of Bulgaria. All disputes arising out of or in connection with the interpretation, performance or termination of this Agreement are resolved by the competent court in the city of Sofia.